Phone
+1 213-214-2203
Support
Clear Equipment Support Before and After Checkout
Get help with product selection, shipping, payment questions, warranty expectations, parts, service, and attachment fit before you make a machinery decision.
Support Topics
Find the Right Help Path
Support is organized around the decisions buyers actually need to make: fit, freight, payment, warranty, service, and product-specific questions.
24/7 Support
Send quote requests and product questions any time, with clear next steps for machine selection.
Learn MoreShipping
Confirm freight, delivery location, unloading needs, and timing before purchasing equipment or attachments.
Learn MorePayment
Use the live store for checkout or contact the team for quote support on larger equipment packages.
Learn MoreWarranty
Ask for current warranty coverage, inspection notes, and service expectations before checkout.
Learn MoreParts & Service
Get help with maintenance items, replacement parts, attachment fit, and service-oriented questions.
Learn MoreContact Us
Reach the team for machine recommendations, store help, and product-specific questions.
Learn MoreFAQ
Common Buyer Questions
These answers help reduce checkout friction and clarify when to use the store versus the quote form.
Can I ask for help before buying?
Yes. Send the model, delivery location, attachment needs, and job type through the contact form so the team can help confirm fit before checkout.
Do product store buttons go to specific products?
Yes. Product cards and detail pages use the imported product-specific store URL when one is available. Quote buttons go to contact support.
What should I confirm before ordering equipment?
Confirm machine weight, engine, hydraulic needs, attachment compatibility, shipping location, unloading requirements, warranty expectations, and parts needs.
Can support help with attachments?
Yes. Send your machine class, coupler style, pin size, hydraulic needs, and target work so the right attachment family can be checked.
info@americanexcavators.org / sales@americanexcavators.org
Location
2522 S Malt Ave, Commerce, CA 90040
Buyer Support
Contact Us Need Help Choosing the Right Machine?
Share the jobs, ground conditions, lift needs, and attachment plans. We will help narrow the options.